AlternaSweets Privacy Policy
Updated 10/26/2017
The Basics
AlternaSweets is a family owned company. We value our customers and respect their privacy. Any personal information you provide to us through our contact form, by phone or by ordering product from our website is not shared with any third parties without your permission.
We use PayPal as our payment processor so your payment information is not shared directly with us. Your payments will be subject to the privacy policy at PayPal.
We’ll email you with important updates about your order or follow up with any emails you’ve sent us. We occasionally send emails with product announcements, special offers or other related information. You can opt-out of these at any time using the link provided in the email.
Our site uses the current required SSL (online security) standards to make sure your information is as safe as possible when you are doing business with us online. We do use different online advertising services, such as those provided by Google. We’ve included specific policy information about those services below.
If you have any questions, email [email protected].
Everything Else
COLLECTION OF YOUR PERSONAL INFORMATION.
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested such as receiving information about AlternaSweets products and services, entering a contest, ordering e-mail newsletters, joining a limited-access premium site or service, signing up for an event or training, or when purchasing, downloading and/or registering AlternaSweets products. The personal information we collect may include your name, title, company or organization name, e-mail, phone, work or home address.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the site, analyze trends and administer the site.
USE OF YOUR PERSONAL INFORMATION.
The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized. In support of these uses, AlternaSweets may use personal information to provide you with more effective customer service, to improve the Site and any related AlternaSweets products or services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preference or interests. In order to offer you a more consistent experience in your interactions with AlternaSweets, information collected by AlternaSweets Web sites may be combined with information collected by other services.
We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, with your permission, we may send you information about other AlternaSweets products and services, and/or share information with AlternaSweets partners so they may send you information about their products and services.
AlternaSweets may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on AlternaSweets or the Site; (b) protect and defend the rights or property of AlternaSweets and our family of Web sites; or (c) act in urgent circumstances to protect the personal safety of AlternaSweets employees or agents, users of AlternaSweets products or services, or members of the public.
Personal information collected on the Site may be stored and processed in the United States or any other country in which AlternaSweets or its affiliates, subsidiaries or agents maintain facilities, and by using the Site, you consent to any such transfer of information outside of your country.
CONTROL OF YOUR PERSONAL INFORMATION.
Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of AlternaSweets and its controlled subsidiaries and affiliates without your permission. As described below in the next section, you can access your personal information and make choices about how you wish to be contacted. Please be aware that this privacy statement and any choices you make on the Site will not necessarily apply to personal information you may have provided to AlternaSweets in the context of other, separately operated, AlternaSweets products or services. AlternaSweets may send out periodic e-mails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service. In some services offered by AlternaSweets, contact with the customer is an intrinsic part of the service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service(s) you have chosen.
SECURITY OF YOUR PERSONAL INFORMATION.
AlternaSweets is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities.
USE OF COOKIES.
We use cookies on this Site to ensure the integrity of the registration process and to personalize the Site. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the Web site, the information you previously provided can be retrieved, so you can easily use the site’s features that you customized.
Web beacons, also known as clear gif technology, or action tags, may be used to assist in delivering the cookie on our site. This technology is a tool we use to compile aggregated statistics about web site usage, such as how many visitors clicked on key elements (such as links or graphics) on a Web page, blog or a newsletter. We may share aggregated site statistics with partner companies.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other Web sites you visit.
GOOGLE ADWORDS
This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the AlternaSweets website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
USE OF WEB BEACONS.
AlternaSweets Web pages may contain electronic images known as Web beacons – sometimes called single-pixel gifs – that allow AlternaSweets to count users who have visited those pages and to deliver co-branded services. AlternaSweets may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.
Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. Doing this allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views.
CHANGES TO THIS STATEMENT.
We may occasionally update this privacy statement. When we do, we will also revise the “last updated” date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our Web site or by directly sending you a notification. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.